IT & Infrastructure Help Desk
A healthy IT environment
As a team of professionals, engineers, and senior consultants with profound experience and rooted trust with our clients, we provide a service of the highest quality. Our main strength is being the channel of interaction between different teams and department; isn’t that the point of a healthy IT environment, after all?
We maintain, you produce
Our IT experts can deliver their maintenance and support service with the lowest possible impact on the production; we keep your hands free for daily activities and to develop projects, while we coordinate maintenance, help desk support and equipment qualifications within the IT area.
Multi-faceted IT support
The common activities we provide for our clients are:
- Computer and device qualification
- Server room maintenance (including communication racks)
- End user support handling different ticketing platforms (client fit or standardized ones)
- Project support for infrastructure and software development
- Devices support and configuration such as: Laser Printers, Scanners, Barcode Readers, Label printers, desktops IP phones, mobile phones, tablets, whiteboards, minicomputers, all from different manufacturers
- Laboratory instruments configuration
- Fulfilling of work permits according to the EHS standards of each company
All these with the best aptitude and cordiality for everyone – and everything – we work with, be it users, technicians, servers, or printers.